Prescriptions

The practice has a number of ways for patients to order their repeat medication.

Patients are able to visit our Prescriptions and Medicines Centre and submit an online form.

Please allow 2 workings days to collect your prescription requests from the surgery or 3 working days if you collect from a nominated pharmacy.

If you take a number of different repeat medications and would like to request to synchronise them so you are able to order them at the same time throughout the month, please use our Medication Synchronisation Request form.

Prescriptions Ordering Direct (POD)

Patients are also able to order their repeat prescriptions via the telephone by contacting the Prescriptions Ordering Direct Service (POD) on 01553 605 728.

The POD service is provided by the West Norfolk Commissioning Group on behalf of the practice and is available to patients between the hours of 08:00-15:30 Monday to Friday.

Local pharmacies are no longer able to order repeat prescriptions for patients of St James Medical Practice and instead patients will be directed to contact the POD team. Pharmacies are still able to collect prescriptions in the usual way.

By using the POD service, your prescription will be authorised by your GP and sent electronically to a nominated pharmacy of your choice or you can collect your prescription directly from the practice if you would prefer.

Please read our NHS POD Patient leaflet containing further information regarding the service and the POD Patient Consent form.

Prescriptions ordered via the POD service will be available to collect within 7 days.

Online Repeat Prescriptions Request Form

To access our online repeat prescription request service, please register for Online Services.

By Email/Post

Patients are still able to request their repeat medication by posting their repeat slip/written request in the box provided at the prescription office at the practice, or via email. If you would like to request the practice email address, please Ask a Receptionist.

Please note: The practice does not accept prescriptions queries or requests via the telephone at the practice. Please use one of the alternative methods above.

Practice Prescribing Policy 

The practice has recently changed our 56 day prescriptions to 28 day prescriptions for all patients. This is based on current NHS guidelines. The benefits of 28 day prescribing include:

  • Reducing the amount of medication which is currently wasted when your doctor stops/changes your medication.
  • Reducing the potential for error when your medication is changed in the middle of supply.
  • Increased safety as you will not have multiple containers of the same medicine meaning it is likely to reduce the number of mistakes made by, for example, elderly patients, and it will also reduce the risk of potential poisoning of young children.
  • Financial losses due to medication waste represent a direct loss to patient care. Since 28 day prescribing reduces medication waste, this in turn has a positive impact on patient care.

For patients on 2 or more items per month it is more cost effective to buy a pre-payment card.

These cost £29.65 for 3 months or £105.90 for 12 months and can be paid for monthly via direct debit.

Please visit apps.nhsbsa.nhs.uk/ppc-online/patient.do for more information.

If you have any concerns regarding this change please contact the Clinical Commissioning Group via email at contact.wnccg@nhs.net or contact the practice directly.

Please don’t include any patient-identifiable or personal information in emails to this address.

Via post at:

King’s Court
Chapel Street
King’s Lynn
PE30 1EL

Telephone: 01553 666900